## Improved Communication with WPForms and Twilio
Are you looking for ways to simplify your communication processes and enhance customer satisfaction? Look no further! In this article, we will guide you through the process of configuring your WordPress forms to send SMS text messages. By combining the power of WPForms and Twilio, you can receive real-time notifications directly to your phone whenever someone submits a form on your website. Let’s get started!
### Getting Started: Installing the WPForms Plugin
Before we begin, you’ll need to install and activate the WPForms plugin. Trusted by over 6 million websites, WPForms is a reliable choice for contact form functionality. Simply head to your WordPress dashboard and follow our step-by-step guide on how to install a WordPress plugin. Note that you will need the Pro plan of WPForms to unlock the Zapier addon.
### Creating Your WordPress Form
With WPForms activated, it’s time to create your form. Navigate to WPForms » Add New in your WordPress dashboard. Provide a name for your form and choose from premade templates or customize your form fields by dragging and dropping them from the left column. For detailed instructions, refer to our comprehensive tutorial on creating a contact form in WordPress. Don’t forget to save your form settings!
### Adding Your WordPress Form to Your Website
Once your form is ready, it’s time to add it to your website. Open the desired page or post in your WordPress dashboard and click the ‘+ Add Block’ button in the top left corner. Select the WPForms block and choose your form from the dropdown menu. Finally, save your changes by clicking the ‘Publish’ or ‘Update’ button.
### Configuring WPForms with Zapier
In order to connect WPForms with Twilio, we’ll be using Zapier as a bridge. Start by installing and activating the WPForms Zapier addon. Visit WPForms » Addons in your WordPress dashboard, locate the Zapier addon, and click ‘Install Addon’. Next, go to WPForms » Settings and switch to the ‘Integrations’ tab. Click the Zapier logo to access your Zapier API key. Make sure to keep this key easily accessible for the next step.
### Setting Up a Twilio Account
Before we move forward, you need to create a Twilio account. Twilio is a leading SMS service provider that offers a limited free account. Head to the Twilio website and click ‘Start for free’ to create your account. Follow the verification process and provide the necessary details. Once your account is set up, choose a phone number to receive text messages for form submissions on your WordPress website.
### Connecting WPForms, Twilio, and Zapier
Now it’s time to connect WPForms, Twilio, and Zapier. Sign in to your Zapier account or create a free one if you don’t have an account yet. On your dashboard, click the ‘+ Create Zap’ button to begin. Give your Zap a name and proceed to the ‘Trigger’ tab. Search for ‘WPForms’ in the prompt and select it as the trigger integration. Choose ‘New Form Entry’ as the trigger event and continue.
In order to connect WPForms with Zapier, sign in to your WPForms account using your API key and website URL. Select the WordPress form that you want to trigger the SMS alert and complete the connection process. Test the trigger using the test data you submitted through your form to ensure it functions correctly.
Next, configure Twilio as the action for your Zap. Select ‘Send SMS’ as the action event and connect your Twilio account by providing your Account SID and Auth Token. Customize the SMS message settings, including the ‘To Number’ (your phone number) and optional fields from your WPForms submission. Test this step to confirm that the SMS is successfully sent to your phone.
When you are satisfied with the setup, click the ‘Publish’ button and toggle the switch to ‘Active’. Congratulations! Your Zap is now activated, and you’ll start receiving SMS text messages from your WordPress forms.
### Utilizing SMS Marketing for Your WordPress Site
Although SMS communication is an excellent way to stay connected with your customers through form submissions, it also offers tremendous marketing potential. Consider sending SMS notifications to your customers for order confirmations, cart abandonment reminders, exclusive coupon codes, or product restock alerts. With SMS messages boasting open rates of over 98% and click-through rates of over 36%, it is a highly effective marketing channel. By engaging users through SMS, you can establish a two-way communication channel and boost conversions.
For more detailed instructions on sending SMS messages to WordPress users, check out our comprehensive tutorial.
### Conclusion
By integrating WPForms, Twilio, and Zapier, you can effortlessly receive SMS text messages from your WordPress forms, allowing you to respond promptly and increase customer satisfaction. Don’t miss out on the power of instant communication. Follow our guide and unlock the potential of SMS marketing for your WordPress website today!
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