Step-by-Step Guide to Setting up an Auto Attendant Phone System for Your Website

Discover the Advantages of Using an Auto Attendant Phone System for Your Website

If you’re looking to improve your business’s customer service, save money, and enhance professionalism, consider setting up an auto attendant phone system for your WordPress site. In this article, we will guide you through the process of easily creating an auto attendant phone system to take your business to the next level.

The Benefits of a Virtual Business Phone Service

While having a basic phone number on your website is a good start, it lacks the advanced features that can greatly benefit your business. With a virtual business phone service, you can enjoy features such as call forwarding, auto attendant, call waiting, and the ability to set business hours. We recommend Nextiva, a trusted provider used by top brands. Nextiva offers these advanced features at a fraction of the cost of traditional phone providers.

A Step-by-Step Guide to Setting Up an Auto Attendant Phone System

Follow these simple steps to set up an auto attendant phone system for your website using Nextiva:

1. Sign up for a Nextiva account and choose a new business phone number or connect an existing one.
2. Set up your account and start making and receiving calls on multiple devices.
3. Login to your Nextiva account, navigate to the ‘Communication’ section, and click on ‘Phone System’.
4. Select ‘Call flows’ and then click on ‘Create New Flow’.
5. Provide a name for your call flow and click on the ‘Phone’ button to enter your main business phone number.
6. Save the settings and click on ‘Add Action’ to create the auto attendant menu.
7. Choose the ‘Phone menu’ option and select the ‘Default Greeting’.
8. Customize the phone menu options and set advanced features such as timeout length and operator dialing.
9. Save the settings and assign team members and phone numbers to the call options.
10. Repeat the process for each call menu option and set up voicemail for unanswered calls.
11. Review and test your auto attendant system to ensure smooth functioning.
12. Activate the call flow by clicking the ‘Go Live’ button.

Make Calling Easy with a Click-to-Call Button

To further simplify calling for your website visitors, you can add a click-to-call button using the WP Call Button plugin. Here’s how:

1. Install and activate the WP Call Button plugin on your WordPress site.
2. Access the plugin settings and enable the call button.
3. Enter your phone number and customize the appearance of the button.
4. Optionally, activate a sticky button that remains visible on the screen.
5. Choose where on your site you want the button to appear.
6. Save the changes and manually add a sticky button or use the WP Call Button block.

Enhance Communication with Your Visitors

Don’t limit yourself to just an auto attendant phone system. Boost your customer communication and support by incorporating contact forms, live chat, or even an AI chatbot. This way, you can cater to your visitors’ preferred communication methods.

Conclusion

By following this step-by-step guide, you can effortlessly establish an auto attendant phone system for your WordPress website using Nextiva or other reliable providers. With the auto attendant feature and the addition of a click-to-call button, you’ll enhance your business’s communication capabilities, improve customer service, and project a more professional image.