The Importance of Live Chat Software for Your Business
In the fast-paced digital shopping era, providing prompt customer service is vital. Customers who encounter uncertainty or hesitation are more likely to abandon their carts, resulting in lost sales for your business. Shockingly, research reveals that 67% of online shoppers abandon their carts before completing their purchases.
To combat this issue, businesses are turning to live chat software, which has proven to be highly effective. Data shows that 73% of customers who use live chat are satisfied, compared to only 44% satisfaction rate for traditional customer service channels such as email and phone support.
Selecting the right live chat software is crucial for the success of your business. Choosing poorly can lead to slow response times and negative user experiences, damaging your brand reputation.
In this article, we will explore several top live chat software options available that can significantly enhance your business.
Discovering LiveChat: The Leading Live Chat Software
LiveChat stands as the industry leader in live chat software. It offers a dedicated WordPress plugin, ensuring easy setup. With elegantly designed apps for laptops, tablets, and mobile devices, you can provide customer support from anywhere.
LiveChat provides valuable insights through pre-chat surveys and performance reviews. It seamlessly integrates with popular CRM software like Zendesk, Google Analytics, and HubSpot. It can also integrate with leading email marketing services, saving you time.
The standout feature of LiveChat is its unmatched speed, surpassing other live chat software options. It offers customizable appearances to align with your brand and supports multichannel service, including WhatsApp.
Pricing: Prices start at $16 per agent/month if billed annually, or $19 per month otherwise.
HubSpot: A Powerful Multitasking Live Chat Solution
If you’re seeking an all-in-one marketing platform, HubSpot is the perfect solution. HubSpot provides live chat software and a chatbot builder, along with an array of other powerful tools that require no coding knowledge.
With its integrated CRM platform, HubSpot personalizes the chat experience for returning clients. It also offers email marketing automation, opt-in forms, sales CRM, and landing page software to engage customers through multiple touchpoints.
Pricing: HubSpot chatbots are available for free, with more advanced features starting at $45 per month.
Supercharge Your Business with Tidio
Trusted by over 300,000 businesses worldwide, Tidio is a fantastic live chat software that seamlessly integrates with WordPress, WooCommerce, Shopify, and Squarespace.
Tidio provides real-time insights into visitor actions on your website, enabling faster responses and improved visitor experiences. It also supports chatbots powered by artificial intelligence, handling up to 70% of customer inquiries.
Pricing: Starting at an affordable $29 per month, Tidio’s paid plans offer advanced features.
The Future: AI Chatbots
For businesses seeking round-the-clock customer engagement, AI chatbots are the way forward. ChatBot allows you to delegate repetitive tasks to AI while directing more critical queries to human customer service representatives.
Pricing: ChatBot plans start at $42 per month when billed annually, offering 1000 chats per month.
Elevate Your eCommerce with Brevo (Formerly Sendinblue)
Brevo is a user-friendly live chat platform that empowers you to convert website visitors into customers by promptly addressing their questions. It seamlessly integrates with Brevo’s marketing automation toolkit, providing an effective way to capture leads.
Pricing: Brevo offers a free plan for a single user, with Premium plans starting at $65 per month for multiple users.
Conclusion
In our expert opinion, LiveChat is the ultimate live chat software in the market, closely followed by HubSpot for its all-round marketing suite. For users who prefer chatbot software, we recommend ChatBot. However, ultimately, the choice depends on your specific business requirements.
Pro tip: Enhance your credibility by pairing your live chat with a professional business email address.
Note: This article focuses solely on the featured software options and does not include comparisons against other software such as PureChat, Intercom, Drift, FreeChat, and LiveAgent.
