Enhance Customer Experience with a Client Feedback Form in WordPress

The Importance of Customer Feedback

If you want to improve your products and services, gathering feedback from your clients is essential. In this article, we will explain how to add a client feedback form to your WordPress website using WPForms. By collecting valuable suggestions and understanding your customers’ concerns, you can make informed changes that will not only enhance customer satisfaction but also attract new clients.

Why Use a Client Feedback Form?

A client feedback form is a contact form that allows your customers to provide direct feedback about your product or service. It goes beyond simply measuring customer loyalty, like Net Promoter Score® (NPS) surveys, and provides valuable insights into how clients perceive your business. This form helps you identify areas for improvement and take actionable steps towards enhancing customer satisfaction.

Adding a Client Feedback Form in WordPress

Adding a client feedback form to your WordPress website is quick and easy when you use WPForms. WPForms is a leading WordPress contact form plugin trusted by over 6 million professionals worldwide. With its drag-and-drop form builder, creating online forms is a breeze. You can choose from a variety of pre-built templates and customize them to meet your specific needs.

Step 1: Installing and Activating WPForms

To begin, install and activate the WPForms plugin on your WordPress website. If you need assistance with this, you can refer to our comprehensive step-by-step guide on installing WordPress plugins.

After activation, go to WPForms » Settings in your WordPress dashboard and enter your license key. You can find the license key in your WPForms account area.

Step 2: Creating the Feedback Form

Once WPForms is activated, go to WPForms » Add New to start creating your client feedback form. This will open the WPForms form builder, which allows you to fully customize your form.

1. Begin by giving your feedback form a descriptive name.
2. Select the template called ‘Suggestion Form’ from the available options.
3. Customize the form fields as needed by clicking on them or dragging and dropping new fields from the left sidebar.

You can also customize existing fields by clicking on them and accessing additional customization options. When you are satisfied with the form design, click ‘Save’ to preserve your settings.

Step 3: Configuring Form Notifications and Confirmation

In order to effectively receive client feedback, you need to configure form notifications and confirmation settings.

1. Go to the ‘Settings’ tab within the WPForms builder.
2. Customize the form confirmation settings under the ‘Confirmation’ tab. Here, you can choose to display a thank you message or redirect users to a separate thank you page.
3. Proceed to the ‘Notifications’ tab to manage form notification settings. By default, notifications are sent to the admin email of your WordPress website. However, if you want notifications sent to a different email address or multiple email addresses, simply add them in the notification settings.

Step 4: Embedding the Feedback Form

After creating and configuring the feedback form, you can easily add it to your WordPress website.

1. In the WPForms form builder, click the ‘Embed’ button and choose an existing page or create a new page for your feedback form.
2. Alternatively, you can use the WPForms block to add the client feedback form to a WordPress post or page. Simply edit the desired post or page, click the ‘+’ button, and select the WPForms block. Choose your form from the dropdown menu.

Remember to save or publish your post or page to apply the changes. Now, visit your website to see the client feedback form in action.

Step 5: Adding the Feedback Form to a Widget

WPForms also provides a widget that allows you to display the client feedback form in your sidebar or any other widget area on your WordPress website.

1. Go to Appearance » Widgets in your WordPress admin area.
2. Find the WPForms widget and add it to the desired sidebar widget area.
3. Select your form from the dropdown menu in the WPForms widget settings.
4. Click ‘Update’ to save your changes.

Visit your website to see the client feedback form displayed in the sidebar widget.

Conclusion

By adding a client feedback form to your WordPress website, you gain valuable insights that can help improve your products and services. WPForms simplifies the process with its user-friendly form builder and customization options. Boost your customer experience and attract more clients by implementing a client feedback form today.

We hope this guide has helped you learn how to easily add a client feedback form in WordPress. For more helpful WordPress tutorials, subscribe to our YouTube Channel and follow us on Twitter and Facebook. To discover other essential WordPress plugins and tools for your business website, check out our top picks.