The Best VoIP Providers for Small Businesses: Nextiva, RingCentral, and Ooma

Introduction

Are you searching for the perfect VoIP provider for your small business? Look no further than Nextiva, RingCentral, and Ooma. In this comprehensive comparison, we will help you determine which business VoIP provider suits your needs best by evaluating Nextiva vs RingCentral vs Ooma.

Why Small Businesses Need VoIP

VoIP phone services, also known as Voice Over Internet Protocol, are essential for small businesses to communicate effectively with customers. These services offer toll-free numbers, virtual numbers, affordable local and international call rates, team collaboration tools, and a cloud-based PBX for seamless business communication.

Pricing Comparison

Nextiva Pricing: Nextiva offers a flexible pricing model that adjusts based on the number of users, payment duration, and feature plans. Their plans start at $18.95 per user per month (paid annually) for over 20 users. For smaller teams with fewer than four users, the price is $23.95 per user per month (paid annually). Their professional plan begins at $22.95 per user per month with unlimited video/audio conferencing. The higher-tier Enterprise plan starts at $32.95 per user per month (paid annually).

RingCentral Pricing: RingCentral follows a similar pricing model. Their Essential plan starts at $19.95 per user per month (paid annually) for up to 20 users. This plan is suitable for smaller teams looking for growth opportunities.

Ooma Pricing: Ooma offers straightforward pricing based on the chosen plan, regardless of the number of users. With month-to-month payment plans, you have the flexibility to pay as you go and cancel anytime.

Winner: Tie – All three providers offer similar pricing with slight variations, making them cost-competitive for small businesses.

Feature Comparison

Each provider has its own strengths in terms of features. Consider your business needs and requirements to determine which features are most crucial for you.

Nextiva Features: Nextiva offers a unified communications platform with advanced features, including contact management, CRM integration, and cloud-based call center capabilities. It allows you to share the same number with team members and provides comprehensive lead management tools.

RingCentral Features: RingCentral offers a wide range of business phone features, including call forwarding, call management, and integrations with popular CRM software like Salesforce and Zendesk.

Ooma Features: Ooma provides essential features for small businesses, with additional features available in their higher-tier plans. While it lacks certain features offered by the other providers, it offers commonly requested features for a VoIP provider.

Winner: Nextiva – Nextiva stands out with its comprehensive feature set and advanced capabilities for lead management and call center features.

Integration Options

Integrations allow you to connect your VoIP phone service with other apps and platforms you may already use. Consider the available integrations to ensure seamless collaboration and efficient customer relationship management.

Nextiva Integrations: Nextiva offers a wide range of integrations suitable for all types of small businesses. They have ready-to-use integrations for popular CRM software, productivity suites, team communication apps, and automation tools.

RingCentral Integrations: RingCentral provides an extensive set of integrations as apps and add-ons. They cover popular CRM software and productivity suites, ensuring you can integrate with the tools you already use.

Ooma Integrations: While Ooma doesn’t offer as many integrations as the other providers, it does offer integration with Google and Microsoft Office 365. Additional integrations are available in the higher-tier plans.

Winner: Nextiva – Nextiva offers the most comprehensive range of integrations, allowing for seamless connectivity with your existing tools.

Customer Support Comparison

Customer support is crucial to ensure a smooth VoIP experience and address any potential issues that may arise. Let’s compare the customer support options offered by each provider.

Nextiva Customer Support: Nextiva offers 24/7 live chat, email tickets, phone support, and a knowledge base with comprehensive resources to address common questions and issues.

RingCentral Customer Support: RingCentral provides 24/7 phone support, live chat, and email tickets. They also have an extensive library of articles, guides, and manuals to assist users.

Ooma Customer Support: Ooma offers 24/7 live chat, email tickets, phone support, and self-help articles to troubleshoot any problems.

Winner: Tie – Each provider offers a range of customer support options to ensure timely assistance.

Mobile App Comparison

For businesses adopting remote or hybrid work models, mobile app functionality is vital. Let’s compare the mobile apps offered by each provider.

Nextiva Mobile Apps: Nextiva offers user-friendly mobile apps for both iOS and Android devices. The apps provide an intuitive interface for making and receiving calls, collaborating with team members, and managing contacts.

RingCentral Mobile Apps: RingCentral also offers mobile apps for Android and iOS devices. These apps are highly intuitive and allow for efficient call management on the go.

Ooma Mobile Apps: Ooma provides mobile apps for all small business plans, including the Essential plan. The app offers contact management and call and text functions. User reviews, however, indicate some performance issues.

Winner: RingCentral – RingCentral provides a more seamless and user-friendly mobile app experience.

Conclusion

After thorough comparison, we believe Nextiva is the best small business VoIP provider. They offer competitive pricing, a wide range of features, excellent call quality, lower rates for international calls, and various number options. However, RingCentral is a close second with comparable features and a superior mobile app experience.

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We hope this comparison has helped you in selecting the right VoIP service provider for your business. If you found this article useful, consider subscribing to our YouTube Channel for more WordPress tutorials. You can also follow us on Twitter and Facebook.