Looking for effective help desk software to manage customer support requests for your small business? Streamline your support workflow, enhance customer relationships, and boost your business’s success with these top help desk software options that seamlessly integrate with your WordPress site.
Zendesk: Simplify Customer Support
Zendesk is a powerful all-in-one help desk software that offers a range of features to enhance your customer support. With Zendesk, you can effectively manage chat and email support requests from one centralized platform. The software also provides automation tools like saved replies and knowledge base integration, enabling faster response times and improved efficiency. Pricing starts at $5 per month per agent.
Front: Collaborative Help Desk Software
Front is an intuitive ticketing system and help desk software that centralizes all customer messages into one shared inbox. Its advanced features, such as ticket sorting and tagging, prioritize important messages and facilitate team collaboration. With automation features like task assignments and canned responses, Front optimizes response times and streamlines workflows. Pricing starts at $19 per month per user.
Ticksy: Simplify Customer Support with WordPress Integration
Looking for help desk software that seamlessly integrates with WordPress? Ticksy is a powerful customer support platform that allows you to manage all support tickets directly from your WordPress dashboard. With Ticksy, you can create unlimited ticket inboxes, assign access to team members, and streamline collaboration with private notes. Ticksy automatically pulls customer data, including previous conversations, into the sidebar for quick reference. Pricing starts at $19 per month.
Intercom: Customer Messaging and Support Platform
Intercom offers a complete customer messaging and support platform that includes help desk software features. The software organizes support requests into a single dashboard, enabling your team to track metrics and meet service level agreements. Intercom also provides knowledge base software and automation tools, saving time and improving customer satisfaction. Pricing available upon request.
HappyFox: Cloud-Based Help Desk Solution
HappyFox is a popular cloud-based help desk software known for its user-friendly interface and advanced features. Its shared inbox promotes easy team collaboration, escalation, and issue management. The software also offers omnichannel support, allowing seamless communication across various channels. HappyFox offers plans starting at $29 per month.
AirCall: VoIP Phone System with Help Desk Integration
If you’re looking for a VoIP phone system with help desk integration, AirCall is a great option. This comprehensive business phone service allows you to communicate with customers across multiple channels, including phone, email, and team messaging, all from one app. With features like call routing and a self-service knowledge base, AirCall makes managing customer support easy. Pricing available upon request.
Tawk.to: Live Chat Software for Real-Time Support
Tawk.to is a feature-rich live chat software that enables businesses to offer real-time support on their websites. With easy-to-use apps for mobile and desktop devices, Tawk.to allows your support team to respond promptly to customer requests. The chat window can be customized to match your website’s branding, and the platform integrates seamlessly with other customer support and marketing tools. Pricing starts at $0 per month.
Botsify: AI Chatbot Software for Automated Customer Service
Botsify is a leading AI chatbot software that empowers businesses to create their own chatbots. With a user-friendly drag-and-drop builder and industry-specific templates, you can quickly develop customized chatbots to improve customer service. Botsify integrates effortlessly with WordPress, WooCommerce, and other platforms. Pricing starts at $49 per month.
